We take great care in shipping of your tree! Each shipment is custom packed to assure safe delivery. The shipping time is approximately 2-5 days. Our prices include the handling, the insurance and the packing charges as we calculate these costs for each tree before setting our prices. Shipping is normally calculated for 2-5 delivery. If you desire Overnight, please call us and we shall quote you the Extra Shipping Charge. We have developed this pricing structure to make your shopping experience less complicated and more seamless.
If you live in the Mid-West, New England or in the Southern states, shipment via UPS Ground should be sufficient. Deliveries cannot be sent to Post Office Boxes and at present we do not ship Internationally. Payment for all purchases is in US dollars and must be made before your tree is shipped.
We do insure the shipment value of the tree to protect a loss from a damage. We personally pack each tree and oversee the shipping through our local UPS,FedEx and USPS. Each box is reinforced to add additional strength and is over-sized to allow protection on all sides.
We are not responsible for damage after delivering the order to the UPS, FedEx, USPS carrier. If there is damage with your shipment, keep the packaging material and notify either UPS, FedEx, USPS and us at our Shipping Department. The Shipper may choose to pickup the damaged goods for return to us. Once notified by you, the Shipper will contact our office and we will complete the claim. Failure to notify both the individual Shipper and us may nullify your claim.
Each tree is thoroughly watered before shipping and the planter and base are wrapped in a plastic film to assure moisture retention. When you unpack your tree, remove this wrapping at once and check the soil. If needed give your tree a thorough watering ( please see our watering insructions on the Care Page) and then be sure to welcome it into your home, office or garden.